Terms and Conditions of Service

By signing up to our services you are agreeing to these Terms and Conditions of Service, which form a legally binding agreement between us. 

DJ Lee Smart Terms and Conditions of Service

Making the Booking

· In order to book our services, we do require confirmation in writing that you wish to proceed. We will then advise you of your booking fee and deposit to be paid.

· Please check the details and ensure you have read through our Terms and Conditions.

· Once the deposit is paid your booking will be confirmed and details will be sent in writing to you.

Payments

· All payments should be made via Bank Transfer. Please note we do not accept payment by Cheque or Cash in advance.

· The cost of your event DJ and required deposit is as indicated on the booking communication and is non-negotiable.

· The balance is due and must be received in full, no later than 24hrs prior to your event.

· Failure to pay any booking fees to us on time will result in the immediate cancellation of your booking and no refunds will be issued. 

Cancellations

· Should you need to cancel your booking for any reason, this must be in writing. We do not accept cancellations by telephone and any cancellation not made in writing will result in us still requiring full payment. Upon cancelling we will acknowledge the cancellation and the following fees shall apply:

Deposits paid are non-refundable under any circumstances from 21 days prior to the event date and we do not offer any refunds once the full fee has been paid.

Force Majeure

· The Service Provider shall not be responsible for any claims or damages resulting from any delays in performance or non-performance of the Terms of this Agreement due to unforeseen circumstances out of the Service Providers reasonable control. 

Limitation of Liability

· The Service Provider shall not in any circumstance be liable for any loss of profit, goodwill, business, business opportunity, indirect, special, consequential, or punitive damage arising from this Agreement. 

· In no event will the Service Provider be liable for any amount exceeding the price paid by the Buyer for the Services giving rise to the claim. 

Amendments

· No amendment of the terms in this Agreement shall be effective unless it is in writing and signed by both parties.

Changes to your booking

· Any changes you require must be made to ourselves in writing. Where additional fees may be charged, we will let you know the costs and payment should be made in the usual way.

· Changes on the day will be fulfilled as far as possible, however any additional fees must be met in cash on the day.

· Any extra time performed will result in a fee of £30 per half hour which must be paid in cash on the day. We reserve the right to refuse to play any extra time.

Planning your event

·  We kindly request that all information, and song choices are made in writing or by sending me your playlist. 

· Your song requests are limited to an amount which will also allow for requests on the night together with allowing time for any other event necessities.

· All information from yourself is required no later than 24 hours prior to your event. Any changes after this time cannot be guaranteed.

· Do feel free to contact us anytime with any queries that you may have, and we always aim to reply as soon as possible within 48 hours.

Use of our Equipment

· Our equipment is for the use of the DJ only.

· We will allow use of a microphone for speeches. We will not however tolerate anything that may put our equipment at risk

· Any damage to our equipment as a result of negligence by yourselves, any member of your party, or third party will result in an invoice being sent for the market value of replacement of the damaged equipment, along with any hire charges incurred whilst a replacement is sought. This invoice must be paid within 7 days.

· We reserve the right to refuse any person’s permission to use our equipment.

Photography and Video

· We may take digital photographs and/or video throughout your event for use on our website and further advertisements. Should you not wish any photographs and/or video to be taken, please inform us in writing prior to the event.

Complaints

· In the unlikely event of a complaint this should be raised firstly with the DJ performing.

· Should the solution prove inadequate please inform us within 7 days of your event via email and we will send a copy of our complaint’s procedure.

· Should you wish to view our complaints procedure at any time please contact us and this will be sent over to you.

General

· We operate a zero-tolerance policy regarding abuse of staff, whether verbal or physical, actual or implied. In the event of any actual or threatened abuse, the DJ will turn the music down, and request that the matter is dealt with. The music will be left turned down for up to 10 minutes, and if the problem is not dealt with in that time, the DJ has the right to refuse to play on and may pack up and leave. In such circumstances the full fee is still payable, and any damages or loss will be reclaimed from yourselves.

· We will not be responsible for any reduction in service or standards of service as a result of timing issues or constraints placed by yourself, venue or third-party service provider.

· The client will be responsible for providing suitable power and electricity for the performance.